FAQs

Ordering Online

I am searching for the number, but nothing is found what can I do?

Ensure you are typing in the replacement key number from the lock face or the original key. Take out any spaces and drop any other manufacturer names eg. “Lowe and Fletcher 92123” just input “92123”.

If you still can’t find what you need, just take a good photo of your lock or key and email that to sales@Officespecialties.co.uk or phone us on 01750 720745 and we will do our best to help.

I ordered the wrong key number; how do I go about getting the correct one?

Please email sales@Officespecialties.co.uk and quote your invoice number on the email and on the compliment slip. You can also phone us on 01750 720745 and one of the team will be happy to assist.

Do you sell any other keys, which aren’t listed?

 We have access to thousands of different keys and products, so please contact us if you can’t find what you’re looking for.

I have ordered the wrong keys, can I return them?

As a company we only hold a stock of blank keys which we cut specifically to your order/request, we are therefore unable to accept the return for credit of keys that have been incorrectly ordered, or are surplus to requirements.

When will my keys arrive?

Where possible we endeavour to dispatch all orders received before 2.30 pm on the same day. You should usually receive your keys next working day, as all our orders are dispatched 1st class and recorded next day on larger quantities. 

For outside the UK please allow 3 - 10 days for Europe & rest of the world 2 - 3 weeks. 

I need to get a copy invoice for my recent order, can you send me one?

Copy invoices can be obtained by emailing sales@Officespecialties.co.uk Quote your invoice number or purchase order number to ensure it is dealt with speedily. You can also phone us on 01750 720745 and one of the team will be happy to assist with order

I have forgotten my password, What should I do ?

You can reset your password by clicking on the Forgot Password link in the sign in section. A temporary password will be emailed to you, once you have logged on, go to the "My Account" section and change your password as required.

How Do I Know My Details Are Secure When Ordering Online?

You can rest assured that your online payment details are secure.

All our online transactions are dealt with by a third party payment gateway (Paypal), meaning that your card details are never viewed by us or anyone else.

For all other account related queries, please email sales@Officespecialties.co.uk or phone us on 01750 720745.

Do you accept credit cards?

We accept all the major cards on ourbesite and now American Express.

You can order online securely using a any credit / debit card or paypal.

I have a large list of keys do I need to enter every one?

Email over your list of replacement keys and we will take it from there or if you have any queries why not use the live chat to get quick response from the team. Our use the attach file to upload a list of keys from excel.

Desk, Filing Cabinet & Locker keys

How do I order a new replacement key for my desk?

The replacement key number is stamped on the front of the locks. Type the key number including any letters e.g. AB525 into the search bar at the top of the page and when you hit enter it should take you to the key that you need.

I typed in the number from my lock but there is more than one choice, how do I know what one to choose?

If you don’t recognise the type of key from any of the pictures illustrated on the website. Try using the left-hand Manufacture search and refine your search by manufacturer.

If you are still not sure then, use the live chat function or if possible, take a clear photo with your phone of the front of the lock and email to sales@Officespecialties.co.uk and we will do our best to identify the right type of key to order. Otherwise give us a phone on 01750 72045 and our experts will be happy to help you out.

I typed in my number, but nothing comes up.

Ensure you are typing in your whole key number without any spaces. Take out any manufacturer names or key blank i.e. “LF 78450”or “LF58R 78 450” will just be “78450”.

If you still can’t find what you are looking for, use the live chat function or  simply email a clear picture of the existing key, or the lock face if the key is missing, to sales@Officespecialties.co.uk or give us a phone on 01750 720745 and you can even use our live chat and we will do our best to assist you.

On one side of the keyhole it says 18 but on the other side is 3 more numbers. Which type of key do I need as two options have come up?

There are two main types of office furniture key that use the range 18001-18999.The most common type is the L&F England range. On the original key the full key number is stamped, e.g. 18450. But on the lock face the replacement key number might be stamped 18 on one side and 450 on the other, or in some cases just 123.

The Other type is MLM where the lock number is stamped all on the same line on the lock.

This is illustrated below in the pictures:

I’m a site manager and I need to order multiple replacement keys. Do you provide a discount for large quantity orders?

We offer a 10% discount on orders over £100. If you have a very large order just email your list of keys and locks to sales@Officespecialties.co.uk and ask for a quote.

I am a site manager and I need to replace a multiple keys and locks for the banks of lockers I manage. What do I do next?

For quick turnaround and a possible trade discount email the list of keys to sales@Officespecialties.co.uk or speak to us on live chat and will have the team will assist you throughout the process and check if you may have any queries on your order.

You can also send us your official purchase order and we can send out the keys on invoice.

My key has a black plastic head, but your picture doesn’t show one.

Occasionally the manufacturer will supply these keys with a plastic fob. We supply the compatible key blanks that are recommended by the manufacture for use.

All my locker key numbers start with CC, can you supply that type of key?

There are two common types of keys starting with CC.

The Ronis WSS Series is a very common locker key, ranging from CC001 to CC2000. The Markings on the lock are sometimes very hard to make out as can be seen in photo below. If you have any doubt then simply email us a clear photo of the lock and we will be happy to assist.

If yours has a black plastic head, then is mostly likely the CyberLock CC Range.

The Cyber Lock Range is from CC0001 to CC0999. Sometimes the CC will be stamped below the actual number. It will always start with a 0, in addition they’re is usually an M1 stamped on the side of the lock.

If you are unsure which key you need, send a picture of your lock face or key to sales@Officespecialties.co.uk or use the live chat and one of the team will happily help you out

There is no number stamped on the lock face, can you help?

Sometimes manufacturers streamline their processes and don’t stamp the key number on their lock faces, t. We may be able to supply replacement keys for theselocks if we could see a picture of the lock face or the key. As well you could post the lock to us and we can hopefully cut keys too the lock . other than that please email a picture to sales@Officespecialties.co.uk and we will advise accordingly.

Master Keys

I manager and I oversee number of lockers in the workplace. Do you have a master key that will suit me?

If you have mastered locks then we should be able to supply master keys next working day. Simply type in your key number to the search bar, and find the master key in the key series at the bottom

If you can’t find your master key, simply take a clear photo of the existing key, or the lock face if the key is missing, and email that to sales@Officespecialties.co.uk.

Locks

How do I order a new lock?

At this moment in time our website has not been fully updated to show the full range of locks we currently stock. So in the meantime, if you could email a clear photo of the lock to sales@Officespecialties.co.uk or use the live chat whereupon one of our experts will source the correct lock for you.

I need to order multiple locker locks. Do you offer quantity discount?

We can offer discounts for large orders of over 100 locks or more off the list price. Email sales@Officespecialties.co.uk or use live chat and one of the team will help you out.

I am a Facilities manager and I need to order over 1000 locks; do you offer any discount?

Just email your query to sales@Officespecialties.co.uk and we will get straight back to you with your wholesale discount.

What does keyed alike (KA) and (KD)mean?

(KA) Keyed Alike means that the locks all work with the same key. Keyed Alike locks are common with site managers as it allows them to have access to multiple entry points carrying only one key.

(KD) Keyed to Differ means a lock can only be opened by its own unique key.

You can order keyed alike padlocks by ensuring it says Keyed Alike or KA in the title

I have ordered the wrong lock, can I return it?

Yes you can return locks! Please email sales@Officespecialties.co.uk and quote your invoice number on the email and on the compliment slip. You can also phone us on 01750 720745 and one of the team will be happy to assist in identifying the correct one.

How do I get the broken key out of the lock?

If you have broken a key inside the lock, try lubricating the lock with WD40 and make sure that the cylinder is turned to the out position. If you still cannot pick the key out, then send us a clear photo and we will assess the situation and advise accordingly.

A common tool for managers used to get a broken key out of the barrel is a broken key extractor or if you don’t have one, try using a hairclip or pin and a pair of tweezers to remove the key from the barrel.